Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits "remains strong for a second consecu ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

In my experience mentoring new business owners, I find that many don’t realize how important their team ... to push you in growth and drive customer satisfaction. I find there are specific ...

Important research contributions were also ... Dr. Fornell. U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according ...

The U.S. Original Equipment Tire Customer Satisfaction Study measures tire owner satisfaction in four areas (in order of importance): tire ride; tire wear; tire traction/handling; and tire appearance.

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

The latest insights from the J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study unveil a notable upturn in overall customer satisfaction across three pivotal segments: full-service maintenance ...